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- Connection problems
- You are unable to surf
- Access Numbers
- Cancel Membership
- Email Tech Support
More questions? See Ms. Nettie
1. Connection Problems:
You see this message "The computer you are dialing cannot establish connection".
- First, run through all settings in Dial up Networking. Right
click on Properties, (make sure there are no dashes, slashes, or commas
in the phone number). Also, check the SERVER TYPES tab (NETWORKING tab
in Microsoft ME) that TCP/IP is the ONLY one checked off.
- If these settings are correct, go to Control Panel and Network.
When the configuration box comes up check to make sure that there is
ONLY ONE TCP/IP. This is very important….some new computers come
equipped with AOL, and its own AOL TCP/IP adapter. If there is an AOL
adapter and the customer does not use AOL, click on the AOL TCP/IP adapter
and click REMOVE. You will have to reboot their system for these settings
to take effect.
- If you still cannot get on go to Dial up Networking, GCNET
Properties, and click on the Configure button under the modem. Click
on the Options tab and check off "Bring up terminal window after
dialing". Click OK and try again. (NOTE: this will bring up a black
box that the user needs to put in their Login name. You will need to
click continue).
- After this point you should have either connected or gotten
the same message. If you do not get connected, make sure that you have
the computer phone jack plugged into the correct place in the back of
the computer. Also, try a portable phone to plug into the wall jack
- see if they are hearing a dial tone or some noise on the line.
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2. You are
unable to surf.
- Can you get connected and/or can retrieve email? If so, then
continue. If NOT, go to the above problem and run through those settings.
- Make sure in the Control Panel and Network that you only have
ONE TCP/IP (more than one can cause this problem).
- If after the above steps have been done and you still have
problems, remove TCP/IP from their Network configuration and reboot
the machine. You will then have to go back in to REINSTALL the TCP/IP
protocol.
- To install TCP/IP protocol: VERY IMPORTANT - make sure you
have your Windows system CD or disk because it will sometimes ask to
insert the disk!!!
- From the Configuration Tab, Click on Add
- Add PROTOCOLS
- Choose Microsoft from the LEFT side and TCP/IP from the RIGHT.
- Click OK.
- After installing, go through all of the settings again to
be sure that everything has not changed. Then try again.
- If it still does not work you should uninstall and reinstall
your Browser. You will need their system CD for this.
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3. Access Numbers
The following numbers are NOT
TOLL FREE. To avoid costly long distance charges use only the
number(s) in your local calling area. GRIC is not responsible for your
long distance charges.
Cumberland/Grantsville/Westernport
301.722.8182
301.722.4761
PA/Grantsville
301.895.3224
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Oakland
301.334.2085
Keyser
304.788.3380
Terra Alta
304.789.5991
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4. Cancel Membership
Account
Cancellation Form
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5. Email Tech Support
Email
Tech Support
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